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Privacy Policy

Effective Date: 09/03/2025

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At Awaken Holistics, protecting your privacy is a top priority. This Privacy Policy explains how personal information is collected, used, and protected through this website, social media interactions, telehealth services, and email/text communications.

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 1. Information Collected

I may collect:

  • Contact information: Name, email, phone number

  • Health information (PHI): Information shared for therapy or telehealth purposes

  • Communication content: Emails, texts, or messages exchanged for scheduling, support, or therapy-related purposes

  • Social media interactions: Comments, messages, or posts on platforms associated with my practice

  • Usage data: IP addresses, browser types, or analytics from website visits

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2. How Information Is Collected

  • Through telehealth platforms (HIPAA-compliant)

  • Through website contact or scheduling forms

  • Through email and text messaging (may be less secure; sensitive information should be minimized)

  • Through social media platforms (e.g., Instagram, Tik-Tok)

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3. How Information Is Used

Information is used to:

  • Respond to inquiries and schedule appointments

  • Provide therapy and coaching services

  • Maintain records in accordance with HIPAA and ethical standards

  • Improve website and service experience

  • Share relevant content on social media

Note: Social media interactions are not a confidential space. Avoid sharing sensitive personal health information on public platforms.

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4. Data Protection

Reasonable administrative, technical, and physical safeguards are in place to protect your personal information. Telehealth services use HIPAA-compliant platforms, and sensitive communications via email or text are handled carefully, though complete security cannot be guaranteed for unencrypted messages.

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5. Social Media & Public Communication

  • Social media platforms are public forums; do not share personal health information there.

  • Any information shared publicly may be seen by others.

  • I do not share your private therapy information without your consent.

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6. Your Rights

  • You have the right to access, correct, or request deletion of your personal information where applicable.

  • For HIPAA-protected health information, you may request a copy of your records or other restrictions in accordance with federal regulations.

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7. Contact

If you have questions about this Privacy Policy or your personal information, contact:

Ashley Reyes, LCSW

awakenholistics@gmail.com

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8.Policy Updates

This Privacy Policy may be updated periodically. The Effective Date will reflect the most recent version.

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9. Good Faith Estimate (GFE)

In compliance with the No Surprises Act (H.R. 133), health care providers are required to provide a Good Faith Estimate of expected charges for services to clients who are uninsured or who choose not to use insurance. This estimate outlines the anticipated costs of services to help you make informed decisions about your care.

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